CEX has compensated $283 million to users affected by the decoupling of USDE and other assets, and the Spot "zero price" is just a display issue.

On October 13, CEX published a review of the platform performance issues during the "black swan" event, revealing that starting from October 10 at 21:18 (UTC), some platform modules experienced brief technical failures, and due to significant market fluctuations, certain assets experienced decoupling issues. CEX has always adhered to principles of transparency and responsibility, and has completed compensation for users affected by the decoupling within 24 hours of the incident. There are claims in the market that the decoupling of CEX Earn products related to USDE, BNSOL, and WBETH led to a big dump in the market. However, this is not the case. The extreme market drop occurred prior to the decoupling. Data shows that market prices hit bottom between October 10 at 21:20–21:21 (UTC), while the severe decoupling occurred after 21:36. For users who were passively liquidated due to holding the aforementioned assets as collateral, CEX has voluntarily taken on all losses, with a total compensation amount of approximately 283 million USD, distributed in two batches. Users can refer to our published announcements for more information. During extreme fluctuations, some users missed timely margin additions due to internal fund transfer delays or Earn product redemptions. CEX will compensate verified affected users. Regarding the explanation of extreme price fluctuations for certain spot trading pairs: 1. Historical open orders were triggered under one-sided liquidity, and some historical limit orders (even traceable back to 2019, such as IOTX, ATOM) have been lingering in the system. In the face of extreme selling pressure and scarce buying interest, sell orders matched with these outdated buy orders, causing prices to plummet instantaneously. 2. "Zero price" display issue: Some trading pairs (such as IOTX/USDT) recently adjusted the minimum quote precision, resulting in the interface displaying a price of "0"; this is merely a display issue and does not represent an actual transaction price of zero. 3. Subsequent optimizations and improvements: CEX will optimize UI display and correct the display issues related to abnormal prices (without further announcement) to enhance the trading experience. The API interface is unaffected.