Choosing the right track is crucial for KOLs, but why does the crypto circle favor this approach even more?

【Crypto World】In a recent sharing, there was an interesting point — choosing the right track is the first step to becoming a KOL, and this logic is especially important in the crypto circle. Compared to the AI industry, the ecosystem in the crypto world relies much more heavily on KOLs, and content influence directly translates into market recognition.

When it comes to the competitiveness of exchanges, many people only look at trading pairs and trading fees, but customer service experience is often overlooked. Back in 2017, exchange support tickets generally took two months to get a response, resulting in a poor experience. Later, leading exchanges realized this pain point and mandated that customer service teams must respond within 24 hours. Although this may seem like a simple SLA commitment, this user-centric execution is actually a key factor for exchanges to stand out. Details often determine reputation, especially in this industry.