# Workplace Etiquette and Social Dynamics

**Think Before Speaking:** Assume your words are being recorded, conversations are being screenshotted, or phone calls are on speakerphone before you speak.

**Avoid Public Criticism:** Don't evaluate others or things publicly (celebrities, brands, restaurants) to avoid inadvertently offending people.

**Tactfully Point Out Mistakes:** When you notice errors from your leader or colleagues, use a consulting tone to gently indicate them rather than saying "you got this wrong."

**Work Report Techniques:** When presenting problems to your leader, prepare 2 solutions with their respective pros and cons, giving them a multiple-choice question rather than a fill-in-the-blank.

**Master the Art of Compliments:** Sweet talk resolves 30% of people, offering benefits resolves 70%, and combining both approaches resolves 90% of people.