Ctrip, Fliggy, Tongcheng, Didi, and 8 other train ticket online sales platforms are summoned, requiring "more support and less hassle"

Recently, the Beijing Municipal Market Supervision Administration organized an administrative interview with 12 mainstream platforms involved in online train ticket sales, including Ctrip, Qunar, Fliggy, Tongcheng, Meituan, JD.com, TravelSky, High-Speed Rail Housekeeper, Didi, Amap, Baidu Maps, and Tencent Maps. The focus was on addressing prominent issues reflected by the public regarding online train ticket sales.

At the interview, the Beijing Municipal Market Supervision Administration clearly outlined four compliance requirements for all platforms.

First, strictly implement main responsibility and social responsibility, establish correct business concepts, and help travelers travel more smoothly and with less trouble.

Second, conduct a comprehensive review of business models and service processes, prohibit explicit or implied claims that consumers can obtain priority ticket purchasing privileges through paid services, promptly rectify misleading promotions such as “speed-up packages,” “dual channels,” and “remaining ticket monitoring” after tickets are sold out, and consciously accept social supervision.

Third, thoroughly review and rectify platform pages, remove products with misleading promotions, adjust promotional content on pages, and prohibit the use of 12306 images, text, trademarks, and other promotional materials that may lead consumers to mistakenly believe there is a specific business partnership with 12306.

Fourth, diligently ensure transparent pricing, clearly remind users of value-added services and their prices, promptly rectify issues where the display price of train tickets and the actual payment amount differ due to unnoticeable value-added service prompts, and effectively safeguard consumers’ right to know.