[//]:content-type-MARKDOWN-DONOT-DELETE ### 1. How are trading fees calculated? - **Spot/Margin Trading Fee:** Volume × 0.1% × Tier Discount - **C2C Trading:** Currently, no fiat trading fees are charged. Any future changes will be announced on the platform. - **Futures Trading Fees:** See details here: How Are Futures Fees Calculated ### 2. How can I increase my withdrawal limit? Your daily withdrawal limit depends on your VIP level and KYC (identity verification) status. If you haven’t completed KYC, you can increase your limit by completing it. ### 3. Does Gate have official Telegram or X (Twitter) accounts? - Telegram: https://t.me/GateCom_EN - X (Twitter): https://x.com/Gate - For any questions, you can contact us through: - **Live Chat Support** - **Submit a** Support Ticket - **Email:** support@gate.com ### 4. How are withdrawal fees charged, and where can I check them? Withdrawal fees are dynamically adjusted every hour based on network conditions. Fees vary depending on the coin and network. You can select your coin and network on the withdrawal page to view the **real-time fee**, which is displayed on-screen. ### 5. Why does it say my phone number is already in use? **Each phone number can only be linked to one account** or used as a username. - You can unbind the number from the previous account before binding it to a new one. - Alternatively, try using a different phone number. ### 6. What do 3S and 3L mean in spot trading? 3S and 3L are **3x Leveraged ETF Tokens**. These tokens have no liquidation risk, automatically rebalance daily or periodically, and don’t require margin. Users can achieve leveraged trading effects simply by buying and selling tokens. Leveraged ETF Guide for Beginners (Part I) Leveraged ETF Guide for Beginners (Part II) ### 7. If Auto Renew is enabled for Crypto Loans, will it still auto-borrow if I repay early? Yes. If Auto Renew is enabled, the system will automatically re-borrow when the loan term ends. To avoid this, please **disable Auto Renew before making early repayments**. ### 8. Why can’t I withdraw within 24 hours? If you purchased crypto through **Fiat Trading**, the withdrawal of equivalent assets will be restricted for **24 hours**. You can find detailed rules on the trading page under **Trading Notes**. ### 9. What should I do if I accidentally paid a previous P2P counterparty? You can find the previous order in your **Completed Orders**, then **submit an appeal**. Our dispute specialist will contact you and assist with the case. ### 10. I made a P2P payment, but the seller didn’t release the crypto. What should I do? First, confirm that you’ve clicked **“Confirm Payment.”** If you have, try contacting the seller. If there’s no response or they don’t answer calls, submit an appeal and upload proof of payment. Please monitor the appeal status and wait for our support team to process it. ### 11. How are merchant listings sorted in P2P trading? Merchant orders follow the **price-first, time-priority** rule. Listings with better prices appear first, and among those with the same price, earlier orders rank higher. If a merchant logs out, their listings will be hidden, and will reappear once they’re back online. The final order is subject to the live display on the page. ### 12. How to deposit funds? - On the top right corner of the homepage, tap **Deposit → Onchain Deposit**. Choose the **Coin/Network**, copy the deposit address, and transfer your funds. - To deposit via fiat, tap **Buy Crypto - C2C**, then complete your purchase on the C2C page. - **For detailed steps, see:** Beginner’s Deposit Guide ### 13. How to withdraw funds? In the **Gate App**, go to **Assets - Withdraw**, and choose your preferred withdrawal method. **For detailed guides, see:** How to Make Onchain Deposit & Withdrawal Withdraw via Phone, Email, or Gate UID How to Use GateCode Deposit & Withdrawal **Note:** Crypto assets can only be withdrawn to the matching wallet address of that coin. Always verify the address carefully before submission to avoid loss. ### 14. My deposit hasn’t arrived. What should I do? First, check the blockchain record to confirm whether the transfer was successful and the deposit details are correct. If confirmed, go to the coin’s [Deposit Page](/myaccount/funds/deposit/USDT) and click **Self-Accelerate**. After submitting, wait 5–30 minutes to see if the funds arrive. If still not received, provide your transaction hash (TXID), coin type, amount, and time of deposit, and contact our online support for assistance. ### 15. My withdrawal hasn’t arrived. What should I do? In your [Withdrawal History](/myaccount/funds/withdraw), check the **Transaction ID (TXID)**. Verify whether the transaction is recorded on the blockchain: - If confirmed but funds haven’t arrived, contact the receiving platform for assistance. - If there’s no blockchain record, submit the relevant information to Gate Support for investigation. ### 16. How to use a GateCode? A GateCode is generated when withdrawing funds using the **GateCode** method. It can be used for transfers between Gate accounts. Each GateCode consists of two parts separated by a **“-”**. Copy the full GateCode and paste it into the Redeem GateCode Page, then submit to receive the funds instantly. **Note:** You can check the GateCode’s value or lock it by submitting only the first part. To complete a full deposit, submit the complete GateCode. When receiving a GateCode from others, please verify its validity before use. ### 17. Is futures leverage directly related to profit or loss? No. Profit and loss in futures trading are determined by **position size**, not directly by leverage. Leverage affects the position size and margin required—the higher the leverage, the lower the margin and the greater the position size—but also increases the risk of liquidation. ### 18. How is the return rate in futures trading calculated? **Return Rate = Unrealized PNL (USD) / Margin × 100%**

Beginner FAQs